Privacy Policy

About Us

QLand Property Group (“we,” “us,” “our”) operates from 88 Brandl St, Eight Mile Plains, QLD, 4122. We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

About This Privacy Policy

This Privacy Policy explains how we collect, use, store, and share your personal information in the course of delivering our real estate services under the Form 6 Appointment of Agent.

What Personal Information We Collect

We collect personal information directly from you when you appoint us as your agent, engage with our website, or communicate with us in relation to our services. This may include:

• Contact Details: Full name, phone number, email address, residential address.
• Property Details: Information about your property, including floorplans, title references, tenancy records, and inspection reports.
• Identification: Driver’s license or passport details for verification purposes.
• Financial Information: Bank account details, payment and billing information (processed securely, often via third-party providers).
• Digital Data: Information you submit via forms on our website, app usage data, or marketing interactions.
• Survey & Feedback Data: Collected during promotions, reviews, or service improvement surveys.

How We Use Your Information

Your personal information is used for legitimate purposes related to the services we provide, including but not limited to:

• Preparing and executing Form 6 and agency agreements.
• Managing, advertising, and leasing or selling your property.
• Coordinating repairs, inspections, and maintenance.
• Complying with obligations under the Residential Tenancies and Rooming Accommodation Act 2008 or other applicable legislation.
• Sending service-related notifications, updates, and marketing communications (you may opt-out at any time).
• Processing payments and issuing statements or invoices.
• Improving our website, customer service, and business offerings.
• Conducting market research, client surveys, and promotions.
• Protecting our business and preventing fraudulent activity.

Sharing and Disclosure of Information

We may disclose your personal information to trusted third parties where necessary to deliver our services, including:

• Tenants, buyers, sellers, or their authorised representatives.
• Tradespeople, contractors, and property service providers.
• Professional advisers (solicitors, accountants, conveyancers).
• Government and regulatory bodies, where required by law.
• Technology providers and marketing agencies acting on our behalf.
• Third-party payment processors and tenancy databases.
• Entities involved in potential business transactions such as mergers or acquisitions.

All third parties are expected to handle your information in accordance with privacy laws and only for authorised purposes.

Marketing and Communication Choices

You have the right to manage how we communicate with you:

• You can opt-out of marketing emails by using the unsubscribe link or by contacting us at info@qland.com.au.
• Even if you opt out of marketing, you may still receive essential service-related updates.

Storage, Retention and Security

We take reasonable steps to safeguard your personal information from loss, misuse, unauthorised access, and modification. Information may be stored electronically or in secure physical files.

We retain your information only as long as necessary to fulfil the purpose it was collected for, or as required by law (e.g. audit, dispute resolution, or legal compliance). Secure destruction procedures are followed once data is no longer needed.

Overseas Data Transfer

In some cases, your information may be stored or processed outside Australia (e.g. by cloud service providers). We ensure appropriate safeguards are in place to protect your data during any such transfer.

Access and Correction

You have the right to request access to, or correction of, the personal information we hold about you. To do so, please contact us using the details below.

Changes to This Policy

We may update this policy from time to time to reflect changes in our operations or legal requirements. We encourage you to review this document regularly for any updates.